Telephones are the core of business communications. 93 percent of consumers want voice and text options when communicating with a business, and 76 percent prefer phone calls over any other channel when it comes to getting customer support. What does that mean, exactly? Well, if your system is outdated, laggy, or struggling to stay online, you could be disappointing customers without knowing it.
That is, unless you choose a VoIP-hosted solution. Not sure what that is? Then continue reading.
Understanding VoIP-Hosted Solutions: Defining Our Terms
Before we delve into the advantages of a VoIP-hosted solution, let’s break the two terms apart – VoIP and hosted – and understand them individually.
VoIP, or Voice over Internet Protocol, converts voice and multimedia data into packets that can be transmitted over the Internet. Unlike traditional phone lines, which rely on dedicated copper lines, VoIP uses your existing internet connection. This technology allows for more efficient data transmission and enables a wide range of features such as call routing, conferencing, voicemail-to-email, and more. Now, imagine integrating VoIP technology with a hosted service model. Hosting is the practice of storing and managing software, data, or services on remote servers (often referred to as the “cloud”) rather than on local devices or physical infrastructure.
So, when you combine VoIP with hosted technology, your communication system benefits from both technologies. Rather than being tied to physical phone lines or on-premises equipment, your communication infrastructure is moved into the cloud.
5 Major Benefits of VoIP-Hosted Solutions for Your Business
There are many reasons to consider a VoIP-Hosted communication platform, but we will save you time and give you our top five.
The financial benefits of VoIP-hosted solutions are substantial. Say goodbye to bloated infrastructure costs – hosted solutions trim the fat by relying on cloud-based technology. Additionally, international calls no longer burn a hole in your pocket, as VoIP leverages the internet for cost-effective global communication, a vital component as our world becomes more globalized.
Business growth should not feel like shoving a square peg into a round hole. VoIP-hosted solutions make scaling a breeze. Need to add new lines or users? No problem. Your system can effortlessly expand to accommodate your growing needs.
The 9-to-5 office grind is a thing of the past. With VoIP-hosted solutions, your team can communicate from anywhere with an internet connection. Whether it’s a coffee shop, a hotel room, or the beach, staying connected is a breeze. Plus, many are equipped with a mobile app (some refer to this as a softphone) which ensures your business line is always within reach.
Modern Features and Functionality
VoIP-hosted solutions come packed with an array of modern features. Voicemail-to-email transcription means no more scrambling for pen and paper during critical calls. Call routing and forwarding options give you the control to direct calls efficiently.
Increased Reliability and Disaster Recovery
Are you worried about downtime during outages? VoIP-hosted solutions have your back. Redundancy and backup systems keep your communication running, even in the face of unforeseen disruptions.
Embracing The Transformative Potential of VoIP-Hosted Solutions
Upgrading your communication setup to use VoIP-hosted solutions isn’t just a smart move, it’s a way to stay at the forefront of business communication. After all, it’s constantly upgrading, shifting, and changing, and this kind of platform can help you change with it. Here are a few examples:
- Global Collaborative Power: With VoIP-hosted solutions, geographical barriers have become a thing of the past. Imagine effortlessly collaborating with partners, clients, and colleagues across the globe, in real-time, with crystal-clear voice and video calls that make you feel like you’re in the same room.
- Advanced Security Features: As technology advances, so do security measures. Future VoIP solutions will feature even more robust encryption and authentication protocols, ensuring your sensitive conversations remain confidential and protected from evolving cyber threats.
Get Better Communication at a Lower Cost with Complete Computers
With the cost savings, flexibility, mobility, and modern features that VoIP-hosted solutions provide, your business can flourish in the digital age. Ready to experience the future of streamlined communication? Contact Complete Computers today and explore our VoIP-hosted solutions. We can help you take the first step toward elevating your business connectivity.